How can we help?

Click the Detab icon in your browser toolbar, then tap Sign in.

1. Chrome: A small sign-in window opens and closes automatically once you're signed in — no extra steps needed.
2. Firefox: A new tab opens with the sign-in form. After you sign in, close that tab — Detab will detect the sign-in automatically.

You can sign in with Google or with an email address and password. Both options work on Chrome and Firefox.

Try these steps in order:

1. Close the popup and click the Detab icon again — the sign-in can take a few seconds to complete.
2. Restart your browser completely, then try signing in again.
3. If you have an ad blocker or privacy extension active, try temporarily disabling it during sign-in, then re-enable it after.
4. Uninstall Detab, restart your browser, reinstall the extension, and sign in again.

If none of these help, email us with your browser name and version — we'll sort it out.

For security, your sign-in session expires periodically — usually every few weeks. When that happens, you'll need to sign in again.

You may also get signed out if you:

• Clear your browser's storage or cookies
• Uninstall and reinstall the extension
• Use a privacy mode that wipes storage when you close the browser

Signing in takes about 10 seconds. We're working on keeping sessions alive longer between sign-ins.

Chrome and Firefox handle the sign-in flow slightly differently. If sign-in works on one browser but not the other, try:

1. Uninstall Detab from the browser that's not working.
2. Restart that browser completely.
3. Reinstall Detab from the browser's extension store.
4. Open the Detab popup once before attempting to sign in.

If you're still stuck, email us with which browser isn't working and its version number.

Yes — you need to sign in on each browser and device individually. Sign in with the same account on all your devices, and Detab will sync your tab library across them.

Click Sign in in the Detab popup, then tap Forgot password? on the sign-in form. Enter your email address and a reset link will be sent to you.

If you originally signed up with Google, you don't have a Detab password — use the Continue with Google button instead.

Didn't receive the email? Check your spam folder, and make sure you're checking the right inbox (the one you used to create your account).

Sync is available on Pro and Teams plans. Here's the process:

• Your tab library is stored locally in your browser and mirrored to Detab's secure, encrypted servers.
• To sync, open the extension popup and tap Sync. Sync also runs automatically when you sign in.
• After both devices sync, any tabs added or changed on one device will appear on the other.

Check each step:

1. Are both devices signed in? Open the popup on the second device — if you see a "Sign in" button, sign in first with the same account.
2. Did you sync on the first device? Tabs aren't sent to the server until you press Sync. Make sure you synced after saving the tabs.
3. Did you sync on the second device? Tap Sync there too to pull the latest data.
4. If tabs still don't appear, sign out and back in on the second device, then sync again.

Common causes and fixes:

• Session expired: Sign out and sign back in, then try sync again.
• Network error: Check your internet connection. If you're on a VPN or a restrictive network, try switching to a different network and retrying.
• Sync times out: This can happen with very large libraries. Wait a moment and retry.

If the error keeps happening after signing in again, email us and we'll investigate.

When the same tab exists on multiple devices, Detab keeps the most recently updated version. This resolves most conflicts automatically on the next sync.

Duplicates: These can appear when the same page was saved with slightly different URLs (e.g. one with a trailing slash, one without). Check whether the URLs differ — if they do, delete the duplicate manually.

A tab went missing: If a tab was deleted on another device, that deletion will propagate when both devices sync. If this was unintentional, contact us within 24 hours and we may be able to help recover it.

This happens when another device saved a newer version of that tab after you deleted it. Detab keeps whichever version was changed most recently.

To permanently delete it: delete it again on this device, press Sync, then sync on the other device as well. Once the deletion is the most recent action on all devices, it won't come back.

Yes. Sync works across any combination of Chrome and Firefox, as long as you're signed in with the same account on both browsers and have a Pro or Teams plan. Detab's sync treats every signed-in browser the same way regardless of which browser it is.

Detab Pro includes everything in Free, plus:

• Device sync — keep your tab library in sync across Chrome and Firefox on all your devices.
• Auto backup — automatically export your full library to your Downloads folder on a schedule.
• Custom space themes — give each space its own color and avatar style.
• CSV export — export your saved tabs as a spreadsheet.
• Notion export — export clean Markdown formatted for Notion, organized by collection.
• Shared collection links — create read-only shareable links for any collection.

The Free plan includes unlimited tab saving, spaces, and collections — no sync or backup.

Plan changes can take up to 60 seconds after checkout. Try these steps:

1. Close the popup and click the Detab icon again — the plan badge updates when the popup opens.
2. If it still shows Free after 60 seconds, sign out then sign back in — this forces a fresh check of your plan.
3. Still on Free? Email us with your account email and the email used at checkout. We'll fix it manually, usually within an hour.

This is a known edge case that can appear right after sign-in or immediately after a plan change.

Fix: Sign out of Detab, then sign back in. This resets your plan state everywhere and brings everything into sync.

If the mismatch comes back regularly, let us know — it helps us find and fix the root cause.

A Pro subscription is tied to one account and covers all your own browsers and devices. It cannot be shared with another person's account.

For team use, the upcoming Teams plan will support multiple users under one subscription.

Teams is in development and not yet available for new signups. It will add shared spaces — collections that an entire team can view and contribute to, with roles and permissions.

We'll announce it when it's ready. If you'd like early access for your team, reach out and we'll add you to the list.

Some features shown in the upgrade flow are in active development and are not yet available, even on Pro. We'll notify all Pro subscribers by email when they launch — no action needed on your part.

If you upgraded expecting a specific feature and it's not available, contact us and we'll discuss your options.

Payments are processed by Paddle, our Merchant of Record. Accepted methods include:

• Visa, Mastercard, and American Express credit and debit cards
• PayPal (where available in your country)
• Additional local payment methods may appear at checkout depending on your region

Paddle acts as Detab's Merchant of Record — they handle all billing, tax, and payment processing on our behalf. This is why charges appear as "Paddle" on your statement rather than "Detab". This is expected and not an error.

If you see an unexpected charge from Paddle that you don't recognise, contact us and we'll verify it.

Paddle sends a receipt to your email after every successful charge. Check the inbox for the email address you used at checkout.

If you need a duplicate receipt, a VAT invoice, or can't find the original, email contact@detab.ai with your account email and the approximate charge date. We'll send one within one business day.

When a payment fails, Paddle sends an email with a link to update your payment method and retries the charge automatically over the following days.

The fastest fix is to click the Update payment method link in Paddle's email. If you didn't receive that email, check your spam folder or contact us.

Common reasons for failure: expired card, insufficient funds, or your bank declining the charge for an international merchant (contact your bank to allow it).

Your free trial lasts 14 days from the date you started it. Your card is required to start a trial but will not be charged until the trial ends.

Paddle sends a reminder email before the trial ends with the exact date. If you cancel before the trial is over, you will not be billed at all.

Yes. Email contact@detab.ai with your account email and which billing period you'd like. We'll arrange a prorated switch so you're not charged twice.

Annual billing saves you the equivalent of roughly two months compared to monthly.

Email contact@detab.ai with your account email, the charge amount, and the date. We'll identify it and respond within one business day.

Unrecognised charges from Paddle are usually a renewal you forgot about, or a charge that looks unfamiliar because it appears as "Paddle" (our billing partner) on statements.

• Free trial: Cancel any time during the 14-day trial for no charge.
• First payment: Full refund within 14 days, no questions asked.
• Annual plans: Prorated refund for unused months, within 30 days of the annual charge.
• Renewal charges: Non-refundable (we send a reminder email before every renewal).
• EU / UK consumers: Statutory cooling-off rights apply where required by law.

See the full Refund Policy for details.

Email contact@detab.ai with:

• Subject: Refund request
• The email address on your Detab account
• Optionally: the charge amount and date

You don't need to explain why — within the eligible window, we'll process it without question. Refunds take 5–10 business days to appear on your original payment method, processed through Paddle.

Renewal charges are generally non-refundable per our policy, and we send a reminder email before each renewal so you have time to cancel.

That said, email us — if you cancelled promptly after the renewal and didn't use the service in that period, we'll consider it on a case-by-case basis.

After we approve a refund, Paddle processes it and sends a confirmation email. The credit typically appears on your statement within 5–10 business days, depending on your bank or card issuer.

The credit will appear as "Paddle" — the same name as the original charge. If you haven't seen it after 10 business days, check with your bank first. If they can't find it, let us know and we'll follow up with Paddle.

Email contact@detab.ai with your account email and the subject Cancel subscription. We'll cancel it the same day and send confirmation.

After cancellation, you keep Pro access until the end of your current billing period. You won't be charged again.

Your tab library is not deleted when you cancel. Here's what changes:

• Local data: All saved tabs stay in your browser's extension storage.
• Server data: Retained for 30 days after cancellation in case you reactivate. Deleted after that.
• Pro features: Sync, auto backup, themes, and exports stop working. Your tabs remain — only the Pro capabilities are removed.

We recommend doing a final CSV export before your Pro access ends — open a new tab in your browser, click the Export button in the toolbar, and choose CSV.

Cancelling is the same as downgrading — you move to the Free tier at the end of your current billing period. There's no separate "downgrade" option needed.

On Free, you keep all your saved tabs and spaces. You just lose access to sync, backup, themes, and export features.

This can happen if the cancellation was processed very close to — or after — the renewal date. Billing systems sometimes initiate the charge a few hours before the official date.

Email us with your account email and the charge date. If you cancelled in good faith, we'll review it and arrange a refund where appropriate.

Yes. Open a new tab in your browser, click your account button at the bottom-left of the Detab sidebar, go to Plan → Upgrade to Pro, and complete checkout. Your local tab library is unaffected. If you reactivate within 30 days of cancellation, your synced library on the server will still be there too.

Your Detab data lives in two places:

• Locally: Your browser's extension storage — only your browser can read it.
• Server (Pro / Teams sync): Detab's servers in the EU, encrypted in transit and at rest. Only your account can access your data.

We do not sell your data, use it for advertising, or share it with third parties except as required by law. See our Privacy Policy for the full details.

No. Detab only accesses tabs you explicitly save by clicking the Detab icon or using a keyboard shortcut. It never reads your browser history, auto-captures your open tabs in the background, or monitors which pages you visit.

Open a new tab in your browser and click the Export button in the Detab toolbar (top-right area). Several formats are available:

• CSV: One row per tab, with URL, title, collection, and timestamps. Opens in any spreadsheet app. Pro only.
• Notion: Clean Markdown formatted for Notion import, organised by collection. Pro only.
• HTML, Markdown, JSON, Text: Available on all plans.

You can export all collections, a single space, or just the currently selected collection — the Export button adapts to your current view.

Email contact@detab.ai with the subject Delete my account from the email address on your Detab account. We'll remove all server-side data within 30 days.

Email contact@detab.ai from your current account email with your new email address. We'll update it, and if you have an active subscription, we'll transfer it to the new email so billing continues without interruption.